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Consent on record for every text and call

Free tools and plain guides for small businesses that text and call customers: the opt-in wording, STOP and HELP replies, quiet hours by time zone, 10DLC registration and the records that prove each consent.

Consent log

  1. 08:02(415) 555-0143JOIN
  2. 08:02(415) 555-0143START

Example entries

Photomontage of a desk telephone and a blank ruled sheet on putty, oxblood and slate planes
Fig. 01 A desk phone and the log beside it

Free tools

Each one does a single job, runs in your browser and ends in a record you can copy or print.

All tools by subject

Quiet Hours Checker

Checks a sending time against the federal window and stricter state windows.

Texting

TCPA Compliance Checklist

Consent, sending, records and registration in one checklist that rolls up to a printable record.

Records

TCPA Consent Form Builder

Builds prior express written consent wording for marketing calls and texts, with a missing-element check.

Records

SMS Opt-In Language Builder

Writes the keyword call to action, opt-in confirmation, HELP and STOP replies, with segment counts.

Texting

TCPA Training Quiz

Scenario questions for staff who text or call, with a printable completion record.

Records

SMS Segment Counter

Counts characters and segments, and checks the opt-out line still fits.

Texting

How the work runs

Every texting or calling programme runs the same three steps, in this order.

  1. 01

    Capture consent

    Ask in words a customer can understand, and note when, where and how they said yes.

  2. 02

    Send compliantly

    Register the number, identify the business, keep to the recipient's hours and honour STOP promptly.

  3. 03

    Keep the record

    Hold the proof of every opt-in and opt-out so you can show it when a customer or a court asks.

Four parts of the job

Every texting or calling programme comes down to the same four pieces of work.

Photomontage of a hand holding a phone from behind on putty with a slate diagonal and an oxblood square

Texting

Opt-in wording, keyword replies and the rules for marketing and service texts to customers.

3 tools, 3 guides, 10 comparisons

Photomontage of a coiled telephone cord with its plug on a blank ruled index card, on putty with an oxblood diagonal and a slate block

Calling

Consent, calling hours and Do Not Call lists for businesses that phone their customers.

1 tool, 7 guides, 8 comparisons

Photomontage of a rubber stamp and ink pad on putty with an oxblood diagonal and a slate block

Records

Keeping proof of each consent and opt-out: what to log, for how long and how to export it.

5 tools, 2 guides, 3 comparisons

Photomontage of a clipboard holding a blank ruled sheet on a slate block with a putty diagonal and an oxblood bar

Registration

Registering a business brand and its texting campaigns for 10DLC before messages go out.

3 tools, 4 guides, 3 comparisons

Recent guides

One question at a time, answered from the rule itself, with the date it was read.

All guides

TCPA Exemptions

What the TCPA exempts, and what an established business relationship does and does not cover.

15 min read

Mini-TCPA State Laws

Nine state laws that go further than the TCPA: hours, consent, call caps, damages, registration.

17 min read

Keep the log current.

The rules move: FCC orders take effect in stages, carriers change their terms, states pass their own laws. Seen a page fall behind, or need a rule explained? Write to the editors.